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Shipping Policy

From Our Shop to Your Spot
Mars Rats is based in upstate New York, and we’re stoked to get our gear—tees, prints, and more—to you wherever you’re at in the U.S. Big builds like skateparks or concrete art? That’s a different beast; we’ll sort out delivery or pickup with you directly. Here’s how shipping rolls:

Shipping Options & Timing

  • Standard Shipping: 6-8 business days after processing. Chill vibes, budget-friendly.

  • Expedited Shipping: 3-4 business days post-processing. For when you can’t wait to shred or flex.

  • Processing Time: We pack and prep in 1-3 business days. Custom orders (like silk-screened runs) might take an extra beat—up to 5 days. You’ll get a heads-up at checkout.

  • Tracking: Once it’s out the door, you’ll get a tracking link. Keep an eye on it—carriers can be wild cards.

Costs
Shipping fees depend on weight, destination, and speed. Check your cart for the breakdown before you commit. Big or custom items? We’ll quote you separately—email crew@marsrats.com for the nitty-gritty.

Where We Ship
Right now, we’re U.S.-only. International crew, hang tight—we’re working on it. No P.O. boxes for oversized stuff like furniture; give us a street address instead.

Delivery Details

  • Carriers (USPS, UPS, or FedEx) drop your package based on what’s fastest and cheapest.

  • Someone’s gotta sign for high-value items (over $200)—no porch pirates on our watch.

  • Rural spots or bad weather might slow things down. We’ll keep you in the loop if it’s looking dicey.

Lost or Damaged Shipments

  • Lost Packages: If it’s been 15 days since shipping and nothing’s shown up, hit us up with your order number. We’ll track it down or reship if it’s gone rogue (carrier confirmation required).

  • Damaged Goods: Snap pics of the mess and email us within 7 days of delivery. We’ll replace it or refund you, no hassle—our bad if it’s busted.

Custom Builds (Skateparks, Concrete Art)
These don’t fit in a box. We’ll coordinate with you for local delivery (upstate NY) or freight shipping elsewhere in the U.S. Timing and costs vary—think weeks, not days. We’ll nail down a plan post-order.

Fine Print

  • Orders ship after payment clears. No cash, no dash.

  • We’re not liable for carrier delays, strikes, or acts of chaos (floods, blizzards, etc.).
     

  • Wrong address? That’s on you—double-check before you click.

  • Questions?
    Need clarity or a custom quote? Reach us at contact@marsrats.com or peek at your order confirmation. We’ll make sure you’re set to roll.

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